Frequently Asked Questions & Terms

​

By signing up for the app, you agree to our terms.

- You're responsible for yourself and the rented electric scooters.

- Your email will be added to our mailing list, but you can easily unsubscribe.

- Fines may apply if ZOLO rules aren't followed (see below).

- We may block your access for unpaid fees, rule violations, or scooter misuse.
 

Where can I download the app?

Search for "ZOLO Bike" on the App Store or Google Play.

​

When Signing Up?

Please note that upon signing up, the app will charge 800 ISK to your card to verify its validity. If the charge is successful, we will immediately issue a refund. This process helps us ensure that all payment methods used on our platform are valid and secure.

​

Where can I find a ZOLO e-scooter?

Create an account in the app, and the map will show the nearest ZOLO e-scooter.

​

How do I unlock ZOLO?

Scan the QR code or enter the 4-digit code below the QR code in the app.

​

How do I start riding?

Push with one foot, then press the throttle on the right side of the handlebar.

Note: Lean your body weight and turn the handlebar to steer.

​

How do I slow down and stop?

Release the throttle and hold down the brake lever.

​

Can I park without ending my ride?

Yes, use "Park Mode" in the app for 30-minute parking without someone else taking the scooter.

​

How do I end my ride?

Ensure the scooter is within the ZOLO area and not blocking pedestrians or cars. Press "End Ride" in the app.

​

Who can use ZOLO?

Anyone over 18 with an iPhone or Android phone.

​

How fast can ZOLO go?

Up to 25 km/h.

​

Where can I ride?

Use bike lanes when possible!

​

Should I wear a helmet?

We strongly recommend helmets for your safety. Be cautious and considerate.

​

What should I check before riding?

Check the brakes, lights, tires, and scooter for damage.

Email zolo@zoloiceland.is for issues.

​

How many people can ride a ZOLO?

One person per scooter (max. weight: 100kg).

​

Can I ride in any weather?

Safe in rain and wind if it doesn't affect visibility. Avoid ice.

​

Where can I park ZOLO?

Within the ZOLO area, not blocking walkways or roads.

​

What should I be careful of?

Avoid high speeds over bumps, edges, or uneven ground. Use both brakes downhill or at high speeds. Don't turn sharply at high speeds or in wet/icy conditions. Avoid puddles over 3cm deep. Keep both hands on the handlebar. Don't go up/down stairs or jump obstacles. Don't use your phone while riding.

​

What if my ZOLO runs out of power?

End your ride in the app and find another ZOLO. Don't try to charge it yourself.

​

Is the app free?

Yes, the ZOLO app is free to download.

​

How do I view my ride history?

Check "My Rides" in the app.

​

What if there's an accident?

Email zolo@zoloiceland.is for accidents. Call 112 for serious incidents.

​

What if I forget to end my ride?

If you forget to end your ride, the app will notify you when it notices that the scooter has not been moved for 15 minutes. If nothing is done after those first 15 minutes we will set the scooter into Park mode for another 15 minutes until we automatically end the ride. 

We do not issue any refunds when you forget to end your ride.

​

Prices, Payments, and Fines

​

How much does ZOLO cost?

ISK 110 to start, then ISK 38 per minute.

​

How do I pay?

Add your card info in the app. Email zolo@zoloiceland.is for payment questions.

​

Using the Service and App

Locate, reserve, and rent Products with the ZOLO App.

ZOLO may accept or reject reservation requests.

Refunds apply if a request is rejected after payment.

​

Fraud Disputes

Contact ZOLO for disputes. Unreported disputes are considered customer abuse.

​

ZOLO isn't responsible for credit card theft.

​

Other

​

Why share GPS info?

We use your location to find the closest ZOLO.

​

Why open the camera in the app?

We use the camera to scan the QR code on the scooter and take a photo after your ride.

​

Fines

By agreeing to the terms, you accept possible fines for:

• Parking on private property, making it hard for ZOLO employees to access (up to 3,000 ISK)

• Damaging the ZOLO during use

Note that if the scooter is significantly damaged or lost, the user may face a fine of up to 70,000 ISK.

​

Forgot to end your ride?

Don't worry, it happens! We monitor high bills, end the ride for you, and find a solution.

​

Didn't find an answer to your question?

​

Customer Support Hours

Our customer support team is available to assist you every day from 09:00 to 17:00. If you have any questions or need help, feel free to call us during these hours or send us an email at zolo@zoloiceland.is. We're here to help!

​

Email us at zolo@zoloiceland.is or call 546-6066.

​